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Travel Concierge & Operations Specialist

At Pavago · Brazil

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“Working Hours: EST”

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Posted
19 June 2026
First seen by us
8 October 2026
Last checked
13 hours ago

Job description

From Pavago’s job post, as they wrote it.

Travel Concierge & Operations Specialist (Remote)

Luxury Travel | Aviation Operations | White-Glove Client Experience

Location: Remote
Working Hours: EST
Position Type: Full-Time

About the Role

We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.

This is a high-speed, execution-heavy role — not routine administrative work.

Read the full description

You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.

This role is ideal for someone who:

* Thinks quickly under pressure
* Stays highly organized in fast-moving environments
* Handles last-minute changes calmly and confidently
* Takes ownership and executes with precision

If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.

What You’ll Own

End-to-End Travel Operations

* Coordinate complete travel logistics including:
* Flights
* Ground transportation
* Hotels and accommodations
* VIP and special requests

* Ensure every detail is executed accurately and efficiently
* Track schedules, bookings, and client requirements in real time
* Maintain flawless operational execution with minimal oversight

Real-Time Request Management

* Handle live requests from clients, passengers, and internal teams
* Manage last-minute changes without disrupting the client experience
* Prioritize multiple urgent requests simultaneously
* Maintain composure and accuracy in fast-moving situations

White-Glove Client Experience

* Deliver premium, high-touch service in every interaction
* Anticipate client needs proactively
* Coordinate luxury services including:
* Catering
* Luxury hotels
* Executive transportation

* Maintain polished, professional, and confident communication

Vendor & Stakeholder Coordination

* Liaise with operators, vendors, hotels, and internal teams
* Ensure all partners maintain white-glove service standards
* Keep communication structured, proactive, and organized across all parties

Problem Solving & Execution Excellence

* Resolve operational issues quickly without compromising service quality
* Identify risks before they become larger problems
* Continuously improve workflows and operational efficiency
* Maintain accuracy while operating under pressure

What Success Looks Like

* Travel operations executed flawlessly with zero errors
* Clients receive seamless, premium service experiences
* Last-minute changes handled smoothly and professionally
* Communication remains proactive, polished, and organized
* No operational detail is missed

What Makes You a Strong Fit

* You are extremely detail-oriented and process-driven
* You stay calm under pressure in high-stakes situations
* You think quickly and solve problems proactively
* You are highly organized and execution-focused
* You take ownership and accountability seriously
* You are comfortable in constantly changing environments

Requirements (Must-Have)

Experience

Background in one or more of the following:

* Travel coordination
* Operations or logistics
* Concierge or client services
* Luxury hospitality
* High-touch or white-glove environments

Core Skills

* Ability to manage multiple real-time requests simultaneously
* Strong organizational and operational execution skills
* Excellent written and verbal English communication
* High attention to detail and accuracy
* Comfortable operating in fast-paced environments

Nice to Have

* Experience in:
* Private aviation
* Luxury travel
* Hospitality or VIP services

* Concierge or premium client-service background
* Experience handling complex, time-sensitive logistics

What a Typical Day Looks Like

* Coordinate travel bookings and operational logistics
* Handle live client requests and schedule changes
* Communicate with vendors and internal teams
* Monitor schedules and ensure flawless execution
* Solve operational issues proactively
* Maintain premium service standards across every touchpoint

In short: you ensure every client experience feels effortless, premium, and perfectly executed.

Why This Role Stands Out

* High-impact role in luxury travel and aviation operations
* Fast-paced environment with constant variety
* Exposure to premium clients and complex travel coordination
* Opportunity to grow into:
* Operations leadership
* Client experience management
* Travel or aviation operations

Interview Process

1. Initial Screening
2. HR Interview
3. Final Interview

Apply Now

If you can manage complexity, operate under pressure, and deliver white-glove experiences without missing details, this is an opportunity to work at the highest level of travel operations.

Apply now and become the person who makes complex travel feel effortless.

#TravelConcierge #TravelOperations #LuxuryTravel #AviationOperations #RemoteJobs #ClientExperience #ConciergeServices #HospitalityJobs #OperationsSpecialist #VIPServices

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