Travel Concierge & Operations Specialist
At Pavago · Brazil
- Operations
- Full-time
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Where you can work from
Open to Brazil
“Brazil”
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Working hours
US hours
“Working Hours: EST”
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- Posted
- 19 June 2026
- First seen by us
- 8 October 2026
- Last checked
- 13 hours ago
Job description
From Pavago’s job post, as they wrote it.
Travel Concierge & Operations Specialist (Remote)
Luxury Travel | Aviation Operations | White-Glove Client Experience
Location: Remote
Working Hours: EST
Position Type: Full-Time
About the Role
We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.
This is a high-speed, execution-heavy role — not routine administrative work.
Read the full description
You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.
This role is ideal for someone who:
* Thinks quickly under pressure
* Stays highly organized in fast-moving environments
* Handles last-minute changes calmly and confidently
* Takes ownership and executes with precision
If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.
What You’ll Own
End-to-End Travel Operations
* Coordinate complete travel logistics including:
* Flights
* Ground transportation
* Hotels and accommodations
* VIP and special requests
* Ensure every detail is executed accurately and efficiently
* Track schedules, bookings, and client requirements in real time
* Maintain flawless operational execution with minimal oversight
Real-Time Request Management
* Handle live requests from clients, passengers, and internal teams
* Manage last-minute changes without disrupting the client experience
* Prioritize multiple urgent requests simultaneously
* Maintain composure and accuracy in fast-moving situations
White-Glove Client Experience
* Deliver premium, high-touch service in every interaction
* Anticipate client needs proactively
* Coordinate luxury services including:
* Catering
* Luxury hotels
* Executive transportation
* Maintain polished, professional, and confident communication
Vendor & Stakeholder Coordination
* Liaise with operators, vendors, hotels, and internal teams
* Ensure all partners maintain white-glove service standards
* Keep communication structured, proactive, and organized across all parties
Problem Solving & Execution Excellence
* Resolve operational issues quickly without compromising service quality
* Identify risks before they become larger problems
* Continuously improve workflows and operational efficiency
* Maintain accuracy while operating under pressure
What Success Looks Like
* Travel operations executed flawlessly with zero errors
* Clients receive seamless, premium service experiences
* Last-minute changes handled smoothly and professionally
* Communication remains proactive, polished, and organized
* No operational detail is missed
What Makes You a Strong Fit
* You are extremely detail-oriented and process-driven
* You stay calm under pressure in high-stakes situations
* You think quickly and solve problems proactively
* You are highly organized and execution-focused
* You take ownership and accountability seriously
* You are comfortable in constantly changing environments
Requirements (Must-Have)
Experience
Background in one or more of the following:
* Travel coordination
* Operations or logistics
* Concierge or client services
* Luxury hospitality
* High-touch or white-glove environments
Core Skills
* Ability to manage multiple real-time requests simultaneously
* Strong organizational and operational execution skills
* Excellent written and verbal English communication
* High attention to detail and accuracy
* Comfortable operating in fast-paced environments
Nice to Have
* Experience in:
* Private aviation
* Luxury travel
* Hospitality or VIP services
* Concierge or premium client-service background
* Experience handling complex, time-sensitive logistics
What a Typical Day Looks Like
* Coordinate travel bookings and operational logistics
* Handle live client requests and schedule changes
* Communicate with vendors and internal teams
* Monitor schedules and ensure flawless execution
* Solve operational issues proactively
* Maintain premium service standards across every touchpoint
In short: you ensure every client experience feels effortless, premium, and perfectly executed.
Why This Role Stands Out
* High-impact role in luxury travel and aviation operations
* Fast-paced environment with constant variety
* Exposure to premium clients and complex travel coordination
* Opportunity to grow into:
* Operations leadership
* Client experience management
* Travel or aviation operations
Interview Process
1. Initial Screening
2. HR Interview
3. Final Interview
Apply Now
If you can manage complexity, operate under pressure, and deliver white-glove experiences without missing details, this is an opportunity to work at the highest level of travel operations.
Apply now and become the person who makes complex travel feel effortless.
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