Global IT Support Officer
At Kate Worthington · Bangkok, Bangkok, Thailand
Salary: THB 50K to THB 70K
- DevOps and infrastructure
- Full-time
Where you’ll work
Hybrid, based in Bangkok
“Bangkok, Bangkok, Thailand”
From the location.
“Hybrid working mode with 2 days' work from home per week with flexible working hours”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- First seen by us
- 9 October 2026
- Last checked
- 5 hours ago
Job description
From Kate Worthington’s job post, as they wrote it.
Hiring Position: Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)
Working Location: Bangkok, Thailand (BTS and MRT Accessible)
Working Condition:
* Hybrid working mode with 2 days' work from home per week with flexible working hours
* Additional 10 days of work from anywhere per year
Pay Rate: THB 50K to THB 70K
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Read the full description
ABOUT THE POSITION:
Responsibilities:
* Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
* Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
* Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
* Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
* Analyze monitoring data to identify problems before escalation.
* Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
* Improve technical, functional, and interpersonal skills.
* Enhance customer satisfaction skills.
* Handle assigned tasks under pressure, multitask, and support teamwork.
* Suggest and implement process improvements, including automation.
Education:
* Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.
Language Skills:
* Excellent communication skills in English (written and oral) for working with international customers.
Experience and Skills:
* Minimum 3-5 years experience in a shared service environment or customer support service center.
* Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
* General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
* Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
* Understanding of web applications, databases, and internet concepts.
* Knowledge of monitoring systems (e.g., Zabbix, Splunk).
* Strong IT infrastructure and operations understanding.
* Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
* Linux system administration and scripting/automation knowledge is a plus
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