Manager - Financial Planning (FP&A) (Call Center experience must)
At SummitNext Technologies Sdn Bhd · New Delhi, Delhi, India
- Finance and legal
- Full-time
Where you can work from
Open to India
“New Delhi, Delhi, India”
From the location.
“Location: Remote (Work from Home) India”
From the job description.
Working hours
US hours
“Capable of working independently in a fully remote environment supporting US time zones.”
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- First seen by us
- 9 October 2026
- Last checked
- 12 hours ago
Job description
From SummitNext Technologies Sdn Bhd’s job post, as they wrote it.
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.
Read the full description
Position
Manager Business Finance (BPO)
Location
Remote (Work from Home) India
Working Hours: US Shift (5:00 PM 2:00 AM IST)
Job Description
* Prepare and manage monthly financial forecasts, variance analysis, and performance reports.
* Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.
* Develop financial models to evaluate the impact of operational and workforce decisions on profitability.
* Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.
* Track and report business KPIs across clients, projects, and delivery centers.
* Provide insights and recommendations to maximize revenue realization and margin improvement.
* Support pricing, costing, and profitability analysis for existing and new client engagements.
* Drive accountability for budget adherence across cost centers and client programs.
* Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.
Job Requirements
* Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.
* Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.
* Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.
* Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage.
* Excellent communication skills with the ability to present complex data to non-finance stakeholders.
* Capable of working independently in a fully remote environment supporting US time zones.
* Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines.
Job Type
Full-time (Remote)
5 working days per week Monday to Friday
Salary
INR 1.5 Lakhs per month (CTC 18 Lakhs per annum)
Expected Start Date
Immediately
Know More About Us
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/
Apply on SummitNext Technologies Sdn Bhd (opens in a new tab)
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