Support Engineer - React native
At Jobskey Consultancy · São Paulo, SP, Brazil
- Customer support
- Full-time
Where you can work from
Open to Brazil
“São Paulo, SP, Brazil”
From the location.
Working hours
US hours
“This position requires a significant overlap with the CST time zone.”
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- First seen by us
- 9 October 2026
- Last checked
- 6 hours ago
Job description
From Jobskey Consultancy’s job post, as they wrote it.
A well-established multinational company that has developed a global food and beverage chain of products and services, is looking for a Support Engineer. The selected candidate will be responsible for managing escalated technical issues that Level 1 support was unable to fix by conducting thorough investigations, applying advanced technical knowledge to troubleshooting, and so on. The NASDAQ-listed companys range of products has successfully managed to establish itself as a household name and a beloved brand while catering to the needs of a diverse customer base. This position requires a significant overlap with the CST time zone.
Read the full description
Job Responsibilities:
* Use a thorough grasp of React Native to identify and fix problems unique to mobile applications built using React Native
* Determine the underlying causes of defects, crashes, performance problems, and other technical hiccups by analyzing the React Native code and logs
* Engage in professional and transparent communication with clients, users, and stakeholders, clearly articulating technical concepts to non-technical people
* Update clients frequently on the status of problem resolution, maintaining transparency and controlling expectations
* Utilize an issue-tracking or ticketing system to manage and prioritize incidents. Ensure that occurrences are properly documented, classified, and assigned
Job Requirements:
* Bachelors/Masters degree in Engineering, Computer Science (or equivalent experience)
* At least 5+ years of relevant experience as a Support Engineer
* Prolific experience working with React Native
* Extensive experience with mobile web development
* Prior software development experience
* Great collaboration and team-building skills
* Excellent spoken and written English communication skills
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