Implementation Engineer, Digital Diagnostics (DDx)

The Opportunity

We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio, clinical trials platform, and Digital Pathology Image Management System, AISight. Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.

* Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) and clinical trial managers acting as their primary point of contact during the technical implementation phase of the project
* Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
* Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis
* Language Requirements, Fluent- Spoken and Written :
* English (Required)
* Portuguese or French (Preferred)

* On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)

Who You Are:
(Required)

* You have 2-5 years of experience in a client-facing, SaaS implementation roles
* You have strong analytical skills and operating rigor
* You have experience handling difficult customers or situations and can demonstrate resolutions
* You have a strong understanding of our business and products, and an ability to research/self-start in areas that require learning
* You have familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred
* Travel (<20%)

This position is based in Boston or Remote
Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location Boston, MA is $48,000 - $73,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

PathAI is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.