Customer Service Specialist (Remote)
At SummitNext Technologies Sdn Bhd · Kuala Lumpur, Malaysia
- Customer support
- Full-time
Where you can work from
Open to Malaysia
“Kuala Lumpur, Malaysia”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 34 minutes ago
Job description
From SummitNext Technologies Sdn Bhd’s job post, as they wrote it.
Job Overview
We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.
Key Responsibilities
* Monitor social media platforms and online channels for brand mentions in real-time.
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* Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
* Stay updated on emerging trends, discussions, and public sentiment related to the brand.
* Manage multiple corporate social media accounts across various platforms.
* Schedule and publish content provided by the internal content team according to the content calendar.
* Ensure consistency in tone, messaging, and brand alignment across all channels.
* Prepare regular reports on social media activity, sentiment analysis, and performance insights.
Requirements
* Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
* Strong attention to detail with the ability to identify sensitive or potentially harmful content.
* Good communication skills with the ability to report issues clearly and promptly.
* Basic understanding of social media trends and digital engagement.
* Ability to manage multiple accounts and tasks efficiently.
* Self-driven, responsible, and able to work independently.
Preferred Qualifications
* Prior experience in social media management, digital marketing, customer service, or online community monitoring.
* Experience using social listening or monitoring tools is an added advantage.
Why Join SummitNext?
At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.
Know More About Us
* Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
* Instagram: https://www.instagram.com/summitnexttechnologies
* LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
* Website: https://summitnext.com/
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