Call Center Agent - Hybrid - Cebu City

Responsibilities:

* Respond promptly and professionally to customer inquiries via the products ticketing system
* Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
* Work closely with team members to provide effective solutions and ensure high customer satisfaction
* Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
* Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
* Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
* Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption

Requirements:

* Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
* At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
* Proficient in English, both spoken and written
* Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
* Willing to work night shifts and flexible schedules
* Open to working in a hybrid setup in Cebu (3 times per week onsite)
* Must have a stable internet connection at home