Professional Services Engineer

The role requires strong hands-on expertise across DDN storage platforms,

EXAScaler/Lustre file systems, Linux, high-speed networking, and data-centre

infrastructure. The engineer works closely with customers, Sales, Support, Product

Engineering, and other Professional Services team members to deliver successful

projects.

What Will You Do:

• Plan and execute customer installations, upgrades, expansions, migrations, and

system health checks.

• Perform hardware installation activities, including inventory verification, rackand-stack, cabling, power-on, and hardware health checks.

• Install and configure DDN storage systems, EXAScaler file systems, DDN Insight,

and related software components.

• Configure file systems, client connectivity, authentication, networking,

monitoring, and high-availability features.

• Conduct performance benchmarking, analysis, tuning, and capacity or

infrastructure assessments.

• Troubleshoot complex hardware, operating-system, networking, file-system, and

performance issues.

• Coordinate with DDN Support and Engineering teams for escalations, defects,

replacement parts, and advanced technical resolution.

What Will You Bring:

• Validate customer environments against implementation prerequisites,

including rack space, power, cooling, network connectivity, IP addressing, DNS,

NTP, and remote access requirements.

• Lead or contribute to implementation schedules, risk and mitigation plans,

acceptance testing, handover, and customer sign-off.

• Deliver customer demonstrations, technical workshops, and knowledge-transfer

sessions.

• Produce installation documentation, configuration records, health-check

reports, test results, and technical recommendations.

• Maintain accurate project, customer, and installed-base information.

• Travel to customer sites when required and provide remote implementation

support across regional and international time zones.

Qualifications:

• Bachelor’s degree or equivalent experience in Computer Science, Engineering,

Information Technology, or a related discipline.

• 5+ years of experience in infrastructure engineering, storage, systems

administration, data-centre operations, or a related field.

• Hands-on experience with Linux systems administration and troubleshooting.

• Experience implementing enterprise storage, HPC, AI, or high-performance

computing environments.

• Strong understanding of IP networking, Ethernet, InfiniBand or other high-speed

interconnects.

• Experience with file systems such as Lustre, NFS, or parallel file systems (gpfs).

• Ability to read system logs, interpret performance data, and troubleshoot issues

methodically.

• Strong written and verbal communication skills.

• Ability to work independently while collaborating effectively with distributed

technical teams.

• Willingness and ability to travel to customer sites