Customer Service Representative (CW - 12042024 - PTCSR)
At RippedBoxStation · Manila, Metro Manila, Philippines
- Customer support
- Part-time
Where you can work from
Open to the Philippines
“Manila, Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 4 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Customer Service Representative
Number of hours: __ hours/week
Schedule: PST
Tasks required:
* Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance.
* Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.
* Stay updated on company products and services to provide accurate information to customers.
* Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.
Read the full description
* Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.
* Recommend additional products or services to meet customer needs and enhance their experience, if applicable.
* Work with internal teams to escalate and resolve complex issues when necessary.
* Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions.
* Other ad hoc tasks that would be assigned
Requirements:
* Proven work experience as a Customer Service Representative or relevant role isFvg
* required
* Experience handling different means of communication such as email, phone call, and chat is a must
* Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
* Excellent working knowledge of various CRM tools and telephone systems
* Excellent communication and presentation skills
* Knows how to craft responses and do meaningful conversations
* Clear and concise communicator with effective verbal communication skills
* Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
* The ability to take initiative and work independently as well as seek direction
* Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items
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