Case Manager Assistant Personal Injury (Remote) | LATAM

About the Role

You will support the firm's Personal Injury Case Managers throughout the pre-litigation process. The team needs your hands-on experience to keep treatment coordination, client communication, and outstanding requests from becoming bottlenecks across a high-volume caseload. You will own routine administrative follow-through while working under your assigned Case Manager's direction and escalating concerns that require their judgment. Working hours are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. PST.

Responsibilities

* Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting your Case Managers with outstanding action items.
* Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress through clear, empathetic communication.
* Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the direction of the assigned Case Manager.
* Help clients stay on track with recommended treatment by following up on appointment attendance and flagging missed visits or treatment gaps.
* Keep case files complete by requesting medical records, billing statements, treatment updates, and outstanding documentation from providers.
* Move insurance-related follow-ups forward through policy searches, coverage verification, and communication with insurance adjusters.
* Maintain reliable case histories through accurate notes, organized documentation, and current task updates in the firm's cloud-based case management system.
* Surface potential delays by monitoring pending tasks and unanswered requests, escalating concerns to the assigned Case Manager.
* Give the demand preparation team organized, accessible medical records, bills, insurance documentation, and supporting case materials.
* Keep case handoffs coordinated across Case Managers, attorneys, medical records staff, and demand preparation personnel.

Requirements

Must-Have:

* 1-3 years or more of hands-on U.S. personal injury case management experience. Direct personal injury experience is required; general administrative experience alone is not sufficient.
* Previous experience supporting California personal injury cases.
* Bilingual English and Spanish, with strong written and verbal communication skills and an empathetic, professional approach to injured clients.
* Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including experience communicating with clients, medical providers, and insurance representatives.
* Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks.
* Strong organization and follow-through, with the ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision.

Nice to Have:

* Pre-litigation experience supporting Case Managers with large caseloads.
* Familiarity with California-specific personal injury concepts, including Proposition 213.
* Experience retrieving medical records, requesting billing documentation, and supporting demand preparation.
* Understanding of bodily injury claims, insurance coverage verification, and policy limits.
* Familiarity with cloud-based case management systems and paperless law firm workflows.