Call Answering VA (05122026 - PTCAV - MT)
At RippedBoxStation · Metro Manila, Philippines
- Full-time
Where you can work from
Open to the Philippines
“Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 18 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities
* Answer incoming calls and WhatsApp inquiries professionally and promptly
* Schedule, confirm, and manage appointments using Google Calendar
* Provide general information such as:
* Clinic/location details
* Office hours
* Doctors on duty
* Available appointment slots
* Price list and basic service inquiries
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* Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
* Handle emergency-related concerns appropriately and escalate immediately when necessary
* Maintain accurate appointment records and call notes
* Send reminders and follow-ups to patients/clients when needed
* Ensure a polite, calm, and patient approach during all interactions
* Coordinate with the team regarding schedule updates and client concerns
* Maintain confidentiality of patient/client information
Requirements
* Fluent in English with clear speaking voice and good pronunciation
* Excellent communication and customer service skills
* Patient, polite, and professional when handling callers
* Expert in Google Calendar management
* Comfortable handling calls through WhatsApp
* Strong attention to detail and organizational skills
* Ability to multitask and work independently
* Preferably with medical background or experience in healthcare/customer support
* Knowledge in handling urgent or emergency situations is an advantage
* Stable internet connection and quiet working environment
* Experience as a Virtual Assistant, Receptionist, or Call Support is preferred
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