Clinical Support RN – Referrals & Results (Remote – California or New York)

In this role, you’ll help ensure that patients receive appropriate follow-up after their Rocket Doctor visits by managing referrals, reviewing lab and diagnostic results, supporting prior authorizations, and carrying out defined clinical tasks under physician guidance or approved protocols.

This is a part-time, remote position ideal for an RN who is comfortable working independently, managing multiple clinical workstreams, and operating in a fast-paced virtual care environment. The role requires strong communication, excellent attention to detail, and the ability to reliably manage time-sensitive follow-up tasks.

Responsibilities:

* Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications
* Review lab and diagnostic results and identify abnormal, urgent, or critical findings
* Escalate urgent or critical results to the appropriate physician according to established protocols
* Track abnormal results and follow-up tasks until they have been appropriately addressed
* Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice
* Communicate physician-approved follow-up instructions to patients
* Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks
* Manage and process incoming referrals from physicians and PAs
* Triage and prioritize referrals based on urgency, completeness, and medical necessity
* Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability
* Prepare and submit prior authorizations and insurance-related paperwork
* Support patients with referral scheduling and locating facilities or specialists that accept their insurance
* Track referrals through completion and help ensure relevant consultation notes and recommendations are returned to the clinical team
* Maintain internal referral tracking systems, databases, and specialist directories
* Accurately document all actions, communications, and follow-up plans in the EMR
* Respond to patient inquiries related to referrals, lab results, and follow-up care
* Support chronic care management and other longitudinal care programs as needed
* Reliably monitor and respond to Slack, email, and assigned work queues during scheduled working hours
* Ensure all practices are HIPAA-compliant and protect patient confidentiality
* Participate in virtual team and medical meetings

Required Qualifications:

* Active Registered Nurse (RN) license in the state where services are provided
* 2+ years of experience in a clinical nursing, ambulatory care, primary care, care coordination, referral management, or similar role
* HIPAA certification
* Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management
* Experience reviewing and triaging clinical results
* Experience with referrals, prior authorizations, insurance workflows, or care coordination
* Experience with EMRs and familiarity with laboratory or clinical portals such as Quest/Quanum
* Ability to carry out physician-directed tasks with professionalism, accuracy, and appropriate clinical judgment
* Proficient with Gmail, Excel or Google Sheets, Zoom or Google Meet, Slack, Adobe PDF, and web-based healthcare portals
* Comfortable working independently in a remote environment
* Reliable home internet and a private workspace suitable for handling protected health information
* Ability to troubleshoot basic technology issues independently
* Exceptional attention to detail, organization, time management, and documentation skills
* Strong written and verbal communication skills with patients, providers, and team members
* Ability to adapt to changing workflows and follow standardized processes
* Must be fluent in English; a second language such as Spanish would be an asset

Preferred Qualifications:

* Previous experience in telehealth, virtual care, primary care, or ambulatory care
* Experience with chronic care management or other longitudinal care programs
* Experience carrying out clinical tasks under physician protocols or standing orders
* Experience with referral coordination and closed-loop referral workflows
* Experience with medication prior authorizations
* Experience working with Medicare, Medicaid, and commercial insurance plans