Dispatcher Virtual Assistant (VA) - LM - 08282026 - FTSPM
At RippedBoxStation · Metro Manila, Philippines
- Part-time
Where you can work from
Open to the Philippines
“Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 49 minutes ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Dispatcher Virtual Assistant (VA)
Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun)
Schedule: PST
Key Responsibilities
* Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
* Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
* Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
Read the full description
* Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
* Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
* Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
* Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
* Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
* Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
* Provide reliable coverage during weekday evening hours and weekends as required.
Qualifications
* Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred.
* Excellent verbal and written English communication skills.
* Strong problem-solving and decision-making skills, particularly in handling urgent or unexpected situations.
* Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously.
* Customer-service-oriented with the ability to communicate professionally with both drivers and customers.
* Ability to remain calm, responsive, and solution-focused in a fast-paced environment.
* Strong attention to detail and ability to maintain accurate documentation.
* Comfortable using communication, dispatch, CRM, or logistics management tools.
* Reliable internet connection and suitable remote work setup.
* Must be available to work weekday evenings and weekends based on the required coverage schedule.
* Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage.
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