BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid
At TASQ Staffing Solutions · Pasay City, Metro Manila, Philippines
- Full-time
- Senior
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Where you’ll work
Hybrid, based in Pasay
“Pasay City, Metro Manila, Philippines”
From the location.
“BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 9 October 2026
- Last checked
- 19 hours ago
Job description
From TASQ Staffing Solutions’s job post, as they wrote it.
About the job Sr. Executive - Process Training (MOA Pasay) | Hybrid
Work Setup: Hybrid (MOA Pasay)
Work Schedule: Mid Shift
Requirements:
* 2 years of experiencing in Training BPO
* Good communication skills
* Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
* Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.
Read the full description
* At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
* Basic knowledge of editing tools Adobe
Responsibilities:
* Conduct New Hire training for Process based on the agenda
* Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
be the outcome of a TNA and action plans.
* Create a Training Needs Analysis and create action plans based on TNA and opportunities
to support Operations.
* Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training
team in making suggestions in enhancing training agenda.
* Provide feedback to associates / trainees based on progress in training
* Complete required reports for tracking and communicating training progress at different
levels
* Conduct coaching sessions to trainees and agents towards performance improvement.
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