Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

* Strong knowledge of ServiceNow platform architecture, configuration, and customization
* Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
* Experience with Jelly Scripting and AngularJS
* Experience in developing and maintaining integrations with third-party and enterprise applications
* Strong understanding of ServiceNow development best practices and governance
* Experience in component integration testing and troubleshooting
* Strong analytical, problem-solving, and debugging skills
* Excellent communication and stakeholder management skills
* Experience in ITOM, GRC, or HRSD modules will be an added advantage
* ITIL knowledge is preferred

RESPONSIBILITIES:

* Work with global teams to implement and enhance ServiceNow solutions across multiple locations
* Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
* Design, develop, and maintain ServiceNow integrations with enterprise applications
* Understand business requirements and support process standardization through effective platform design
* Develop, configure, and customize ServiceNow applications and workflows
* Create scalable technical solutions aligned with business objectives and platform best practices
* Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
* Develop solutions using Jelly Scripting and AngularJS where required
* Perform component integration testing and support end-to-end solution validation
* Troubleshoot and resolve application, integration, and platform-related issues
* Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
* Ensure adherence to ServiceNow development standards, governance, and security best practices
* Participate in design reviews and provide recommendations for platform improvements
* Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
* Contribute to the successful implementation and adoption of ServiceNow modules across the organization

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery