Sales Development Representative - Real Estate

Role Type: Full-time

Engagement: Independent Contractor

About the company

Our client is an established property management and estate agency based in Manchester, specializing in the residential and commercial sectors. With over 20 years of experience in the local market, the team manages an extensive portfolio of more than 800 properties, ranging from luxury professional apartments to dedicated student housing and commercial lettings. They pride themselves on a bespoke approach to property management, focusing on achieving high yields for landlords while providing modern, high-quality living spaces for tenants across key urban hubs.

The team has crafted a unique, results-driven way of working that prioritizes market expertise and a hassle-free experience for their diverse clientele. Operating with a focus on growth and efficiency, they offer a collaborative environment where local knowledge meets a commitment to service excellence. This is an excellent opportunity to join a stable yet forward-thinking property firm that remains a prominent fixture in the North West’s competitive real estate market.

Job Type: Full-time (GMT 9:00 AM – 5:00 PM)

Job Summary

As the first point of contact for a thriving Manchester-based real estate agency, you will play a critical role in driving the growth of our residential and commercial portfolios. This role is more than just answering phones; it is about being the engine of our sales pipeline. You will be responsible for qualifying high-intent leads, managing major property portal enquiries, and ensuring every prospective buyer, seller, landlord, and tenant receives a world-class experience from their very first interaction.

Key Responsibilities

* Act as the professional first point of contact for all inbound calls and digital enquiries.
* Manage and respond to listing leads from Rightmove, Zoopla, OnTheMarket, and SpareRoom.
* Qualify prospects effectively to determine their needs and urgency before booking viewings, valuations, or consultations.
* Manage the team’s Google Calendar, ensuring all appointments are scheduled accurately.
* Maintain a structured CRM, segmenting leads into Hot, Warm, and Cold categories.
* Proactively follow up with unconverted opportunities and re-engage dormant leads in the database.
* Support email and SMS nurturing campaigns to keep the brand top-of-mind for property investors and professionals.
* Track and report on pipeline performance, ensuring zero missed enquiries.

Requirements

* Proven experience in Lead Qualification and Appointment Setting.
* Previous experience within the Real Estate or Property industry.
* Exceptional English communication skills with a professional and confident phone manner.
* High proficiency in CRM management and data entry.
* Expert-level command of Google Workspace (Calendar, Drive, Docs) and Microsoft Office.
* Strong organizational skills with the ability to manage high enquiry volumes independently.
* A proactive "follow-up" mentality and extreme attention to detail.

Nice-to-Haves

* Familiarity with the Manchester property market.
* Experience in managing multi-channel lead generation (phone, email, and property portals).
* Background in customer service or front-desk support in a fast-paced environment.

Benefits

🌎 Fully remote role

🎯 Performance-driven culture with clear KPIs and advancement pathways