Customer Success Manager
At LeadOrigin · San Francisco, CA, United States
- Customer support
- Full-time
Where you can work from
Open to the United States
“San Francisco, CA, United States”
From the location.
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- Posted
- 27 July 2021
- First seen by us
- 8 October 2026
- Last checked
- 20 hours ago
Job description
From LeadOrigin’s job post, as they wrote it.
Job Description
Job Duties:
• Track and own Client Success metrics, client satisfaction, response times, and reference statuses
• Onboarding new accounts
• Reaching out to leads
• Provide continued client support and marketing strategies
• Provide digital strategy and guidance to improve clients marketing performance and online visibility
• Ensure client retention and satisfaction while actively monitoring client health metrics
Read the full description
• Drive cross-functional initiatives that will improve the overall client experience
• Implement client success best practices in a variety of use cases and industry verticals
• Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth
• Ensure sure clients are 100% satisfied!
Qualifications
Qualifications
• 3+ years of advertising agency experience
• Minimum of 1 year as an Account Manager (where you were responsible for your clients’ relationship and success)
• Digital marketing and web design project experience
• Expert-level fluency with Google Suite
• Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs
• Strong analytical skills with proven ability to demonstrate interpretation capabilities
• Outstanding organizational, communication, and presentation skills
• Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
LeadOrigin is a modern consulting firm focused on digital transformation & intelligence. Our mission is to help you make the big shift from then to now by putting your business on the map in the Digital Age. We listen, collaborate, and deliver a tailored approach towards meeting your company’s goals and objectives. Our full suite of marketing & creative services advocate a customized, omni-channel, and data-driven marketing strategy resulting in unparalleled digital intelligence, business insights, and game-changing ideas.
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