Greek speaking Player Support Specialist for a Gaming Account in Bulgaria
At Mercier Consultancy · Thessaloniki, Central Macedonia, Greece
- Customer support
- Full-time
Where you can work from
Open to Greece and North Macedonia
“Thessaloniki, Central Macedonia, Greece”
From the location.
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- Posted
- 23 July 2026
- First seen by us
- 9 October 2026
- Last checked
- 2 hours ago
Job description
From Mercier Consultancy’s job post, as they wrote it.
Greek-Speaking Player Support Specialist for a Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.
Read the full description
We are currently seeking a Greek-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career.
Responsibilities
* Provide exceptional customer support to Greek-speaking players via phone, email, and live chat.
* Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
* Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
* Escalate complex issues to the appropriate internal teams when necessary.
* Accurately document customer interactions using CRM and ticketing systems.
* Stay up to date with game updates, promotions, and platform policies.
* Deliver an outstanding player experience that reflects the client's commitment to excellence.
Requirements
* Native or fluent Greek language skills.
* Good command of English (written and spoken).
* Excellent communication and interpersonal skills.
* Passion for gaming and online entertainment.
* Strong problem-solving abilities and attention to detail.
* Ability to work in a fast-paced, customer-focused environment.
* Previous customer service or technical support experience is an advantage but not required.
* Comfortable using multiple computer applications simultaneously.
* EU citizenship or legal authorisation to work in the EU.
Benefits
* Fully paid training
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* More than fifty benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses
* Financial support during relocation
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