Fraud Specialist

About the team

Behind every groundbreaking product, there’s an awesome team - Fraud & Risk Operations is one of the cornerstones of Eneba’s success. This team plays a critical role in safeguarding our platforms, protecting user trust, and ensuring that every transaction - whether on our core marketplace or in other products - is as secure and fair as possible.

We’re looking for a Fraud Specialist who is passionate about analyzing fraud patterns, identifying anomalies, and helping us build robust systems that keep our users and platform safe.

If you're a self-starter with a passion for finding anomalies and closing loopholes before they become threats - this is your team.

Responsibilities

* Review alerts daily. Work through fraud and payment alerts and decide whether each case is fraud, a false positive or needs escalation.

* Investigate transactions manually. Check orders and accounts for third-party fraud signals (stolen cards, account takeover, linked accounts) and record a clear decision.

* Recover good customers. Review blocked orders for false positives and flag patterns that keep blocking legitimate buyers.

* Label cases for our risk models. Tag reviewed transactions accurately so our in-house rules and models learn from them.

* Answer PSP and law enforcement requests. Reply to payment provider and police requests within SLA and escalate high-impact ones to Analysts.

* Support Customer Support. Resolve fraud-related tickets from CS so they can give customers a fast, correct answer.

* Prepare dispute evidence. Gather and enrich order data for chargeback representment.

* Spot and escalate trends. Raise new attack patterns, spikes or rule gaps to Analysts with the evidence behind them.

* Keep SOPs current. Update guides when a process or pattern changes.

Requirements

* 1+ year in fraud operations. Hands-on case review in e-commerce, fintech, payments or a marketplace.

* Third-party fraud knowledge. Understanding of card-not-present fraud, stolen cards and account takeover.

* Pattern recognition at scale. You spot inconsistencies across orders, accounts and devices, case by case and through bulk data reviews (spreadsheets, exports, query results), and you explain why they matter.

* Root cause thinking. You ask why a case happened and propose a follow-up action, beyond closing the ticket.

* Clear written & spoken English. You write precise replies to PSPs, authorities and internal teams.

* Daily AI and data tool use. You work comfortably with spreadsheets, back-office tools and AI assistants.

* Prepare dispute evidence. Gather and enrich order data for chargeback representment.

Nice to have

* Payments fundamentals. 3DS/SCA, authorisation flows and decline reasons.

* Card scheme rules. Chargeback reason codes and fraud monitoring programs such as Visa VAMP and Mastercard ECM.

* SQL or Databricks. Enough to pull and filter your own case data.

* Rule-based systems. Experience with risk rules, scores or fraud vendor dashboards.

* Digital goods or gaming background. Gift cards, game keys, top-ups.

* Cross-functional collaboration. Experience working with Customer Support, Payments, Product or Data teams to resolve cases and improve processes.

What it’s like to work at Eneba

*Opportunity to help scale a unique product.

*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.

*Paid volunteering opportunities.

*Work location of your choice: office, remote, opportunity to work and travel.

*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.