Senior Virtual Assistant / Catering Admin

Account Management:

* Efficiently manage emails, inbound calls, and online orders.
* Oversee order routing via Monkey Media for accurate and timely delivery.
* Communicate order details with stores and managers.
* Support large catering orders with service, delivery, and setup.

Sales:

* Support plans to exceed sales targets.
* Expand the client base through assisting with social media and calling on current clients.
* Support the execution of marketing plans to drive revenue.

Training and Development:

* Lead the development of training materials and creative content.

Client Relationship Management:

* Build and maintain strong relationships with catering clients, serving as the primary point of contact for inquiries, quotes, and service needs.
* Ensure timely follow-up on requests and changes. (Phone is a possibility)
* Gather customer feedback to ensure satisfaction and foster repeat business.
* Develop positive relationships with restaurant-level employees to facilitate smooth operations and customer service.

Compliance and Quality Assurance:

* Maintain accurate and complete sales and operational records, ensuring compliance with company policies and health regulations.

Key Qualifications:

* 6-8 years of work experience
* 4 years of experience working with US company
* Minimum of 3 years of administrative experience; restaurant or catering experience is strongly preferred.
* Proven client management experience with a focus on relationship building
* Fluency in English writing and speaking
* Intermediate Excel/Google Docs
* Tech savvy, able to learn new apps quickly
* Ability to learn quickly

* Demonstrated history of working US hours
* Able to multi-task and support a fast-moving enterprise
* Strong communication, organizational skills, and attention to detail.
* High standards and a passion for excellence in client service.
* Basic design skills a plus.
* Will report to the Director of Marketing and Sales.

Physical Requirements:

* Willingness to work early mornings, late nights, weekends, and holidays on occasion with advance notice.

Shift / Hours:

Monday Friday in one single shift, 8:00 AM CST 5:00 PM CST. Note this is +13 or +14 Philippine time, which will be 9:00 PM PHT 6:00 AM in PHT (during DST) or 10:00 PM PHT 7:00 AM in PHT (outside of DST).