Delivery Centre Leader (Makati) | Hybrid
At TASQ Staffing Solutions · Makati City, Metro Manila, Philippines
- Full-time
Where you’ll work
Hybrid, based in Makati
“Makati City, Metro Manila, Philippines”
From the location.
“Delivery Centre Leader (Makati) | Hybrid”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 9 October 2026
- Last checked
- 2 hours ago
Job description
From TASQ Staffing Solutions’s job post, as they wrote it.
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Key Responsibilities:
* As Delivery Centre Head:
* Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
* Drive Centres culture and ensure alignment with broader company values and delivery standards.
Read the full description
* Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
* As Head of Delivery:
* Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
* Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
* Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
* Strategic Focus Areas:
* Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
* Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
* Risk Management: Assess and escalate risks appropriately across delivery and support services.
* Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
* Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
Required Qualifications & Experience:
* Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
* Strong leadership track record, including managing large-scale teams across functions and geographies.
* Proven success in team hiring, engagement, succession planning, and culture-building.
* Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
* Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
* MBA, FP&A, or equivalent post-graduate education is preferred.
* Excellent communication and collaboration skills across global stakeholders.
* IT service delivery experience , strong in people leadership and experience in building / running a DC
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