IT Support Engineer L1 - Junior
At SOFTSWISS · Poznan, Poland; Poznań, Poland
- Customer support
- Junior
Where you can work from
Open to Poland
“Poznan, Poland”
From the location.
“Poznań, Poland”
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- Posted
- 3 October 2026
- First seen by us
- 15 October 2026
- Last checked
- 15 hours ago
Job description
From SOFTSWISS’s job post, as they wrote it.
Overview:
We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.
Key responsibilities:
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* Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
* Maintain and update the corporate equipment fleet, including assisting in procurement processes
* Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
* Keep accurate records of issued equipment in 1C
* Prepare and configure equipment for corporate use
* Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
* Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
* Troubleshoot application and system software issues on user devices
* Conduct primary diagnostics of hardware and software problems
* Install licensed and free software on corporate equipment
* Provide support with printers and printing services
* Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required
* Coordinate with contractors (service centers, cartridge refilling services, etc.)
* Assist in sourcing equipment that complies with corporate standards in local and global markets
* Participate in the testing of new IT services (functional validation, data input)
* Restore operating systems on employee devices after crashes or failures
* Configure access to banks, electronic document signing systems, and state or specialized portals
* Advise on the selection and assembly of custom PC configurations based on business needs.
Required Skills & Experience:
* Strong knowledge of MS Windows operating systems
* Understanding of the basic principles of antivirus protection
* Understanding of the fundamental security concepts of MS Windows operating systems
* Minimum 1 year of experience working with Windows systems in a corporate environment
* Russian; English proficiency level B1 or higher.
Nice to have:
* Experience with MS Active Directory
* Experience with Group Policy management
* Knowledge of Apple (macOS) and/or Linux systems
* Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
* Experience working with Jira/Confluence
* Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
* Scripting experience with PowerShell
* Basic administration of Windows Server
* Practical experience in structured cabling (SC) installation
* Skills in IT asset accounting and inventory management.
Our Benefits:
* Private health insurance
* Sports benefits
* Comprehensive Mental Health Program
* Free English lessons (online)
* Local language courses
* Paid time off
* Maternity leave support
* Referral program rewards
* Upskilling, internal workshops, and participation in professional conferences and corporate events
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