Operations Manager (Pod Lead) - Remote (PH)
At RocketAMS · Philippines
- Operations
- Full-time
- Lead
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Where you can work from
Open to the Philippines
“Philippines”
From the location.
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- Posted
- 19 October 2026
- First seen by us
- 20 October 2026
- Last checked
- 11 hours ago
Job description
From RocketAMS’s job post, as they wrote it.
About RocketAMS
RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.
About the role
You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.
Read the full description
You bring the leadership skills. We’ll teach you Amazon.
What you’ll do
* Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
* Coach your team through weekly 1:1s and clear, honest feedback
* Run performance conversations, and raise issues early with evidence
* Check client work for quality before it goes out
* Plan team workload, review timesheets, and arrange leave cover
* Train new Account Specialists from start to finish
* Manage one to two client accounts yourself
Your first 90 days
* Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
* Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
* Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support
What we’re looking for
* Experience managing a team, ideally a remote team
* Proof you’ve grown or improved a team, process, or function
* Experience running performance conversations
* A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
* Strong attention to detail and quality
* You learn new things quickly
* Strong written and spoken English
* Available to work 07:00 to 16:00 Manila time
Pay and growth
* AUD 1,250 a month to start
* Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
* Fully remote, with structured training and a clear path to Pod Lead
Our hiring process
1. Application review
2. Screening call
3. Interview
4. Trial task (for example, planning a pod’s week and a role-play performance conversation)
5. Final interview
Requirements
Must have
* Experience managing a team, ideally a remote team
* Proof you’ve grown or improved a team, process, or function
* Experience running performance conversations
* A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
* Strong attention to detail and quality
* You learn new things quickly
* Strong written and spoken English
* Available to work 07:00 to 16:00 Manila time, full-time
* Reliable internet and a quiet place to work from home [confirm]
Nice to have
* Amazon Seller Central or Vendor Central experience
* E-commerce or agency experience
Benefits
* Paid Time Off
* Work From Home
* Training & Development
* Private Health Insurance After 12 Months
* Day Shift - 7am to 4pm PH Time
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