Bilingual Front Desk/ Insurance Specialist - Cardiology. 49203184732
At Staffing for Doctors · Guatemala
- Full-time
Where you can work from
Open to Guatemala
“Guatemala”
From the location.
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- Posted
- 9 October 2026
- First seen by us
- 10 October 2026
- Last checked
- 13 hours ago
Job description
From Staffing for Doctors’s job post, as they wrote it.
We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
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Key Responsibilities
* Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
* Check patient insurance eligibility to confirm coverage before scheduling.
* Process and coordinate urgent/stat patient appointments swiftly.
* Communicate test results and stat diagnostic reports directly to patients using TigerConnect.
* Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required.
Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication.
Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice.
Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.
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