Intercom Specialist (iGaming Platform)

At RippedBoxStation · Metro Manila, Philippines

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Open to the Philippines

“Metro Manila, Philippines”

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From RippedBoxStation’s job post, as they wrote it.

Position: Intercom Specialist (iGaming Platform)

Number of hours: TBA
Schedule: EST

Key Responsibilities:

* Set up, manage, and optimize Intercom for customer support, onboarding, and engagement

* Design and implement automated workflows, chatbots, and messaging campaigns

* Segment users and create targeted messaging strategies based on behavior and lifecycle stages

* Monitor and improve customer support performance (response time, resolution rate, CSAT)

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* Collaborate with product, marketing, and support teams to align communication strategies

* Create and maintain help center articles and in-app guidance

* Analyze Intercom data and generate insights to improve user experience and retention

* Integrate Intercom with other tools (CRM, analytics, payment systems, etc.)

* Ensure compliance with iGaming regulations and responsible gaming messaging

Requirements:

* Proven experience working with Intercom (setup, automation, campaigns, reporting)

* Background in iGaming, online betting, or gaming platforms (highly preferred)

* Strong understanding of customer journey mapping and lifecycle messaging

* Experience with chatbot building and workflow automation

* Analytical mindset with ability to interpret data and optimize performance

* Familiarity with integrations (API, Zapier, CRM tools, etc.)

* Excellent written English communication skills

Nice to Have:

* Experience with compliance in iGaming (KYC, responsible gaming messaging)

* Knowledge of CRM and customer support tools beyond Intercom

* Basic HTML/CSS for message customization

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