Data Collection Operations Specialist – AI Training Data (Contract)

* Design and execute end-to-end participant journeys from recruitment through final payout

* Build scalable processes to consistently hit weekly throughput targets across 3-5 active projects

* Create seamless onboarding experiences that maximize participant completion rates

Process Optimization & Automation

* Identify repetitive tasks and implement systems to streamline operations

* Build tracking and monitoring systems that give stakeholders real-time project visibility

* Design workflows that minimize manual touchpoints while maintaining quality control

Quality Assurance & Compliance

* Develop sampling strategies and quality control checkpoints to maintain 95%+ acceptance rates

* Ensure bulletproof compliance with consent protocols and data handling requirements

* Implement rapid feedback loops to minimize re-work and optimize participant experience

Operations Excellence

* Provide lightning-fast technical support (sub-12 hour response time) across multiple channels

* Generate actionable weekly reports with clear recommendations for process improvements

* Identify bottlenecks before they impact delivery and proactively implement solutions

What Success Looks Like

* Throughput: Consistently meet or exceed weekly volume targets across all active projects

* Quality: Maintain rejection rates below 5% through proactive quality management

* Efficiency: Reduce manual touchpoints by 30% through intelligent process design

* Participant Satisfaction: Achieve high completion rates and positive feedback scores

What We Offer

* Competitive contract rates commensurate with experience

* Flexible remote work arrangement with significant autonomy

* Opportunity to work with cutting-edge AI technology and see your impact in real-world applications

* Fast-paced environment with significant growth potential as we scale operations

* Direct collaboration with AI researchers and product teams

* Chance to shape and improve our operational infrastructure as we grow

Essential Experience

* 1-3 years in data operations, crowdsourcing platforms, content moderation, or research operations

* Proven track record meeting aggressive KPIs while maintaining quality standards

* Experience managing 100+ participants or contributors simultaneously

Operational Mindset

* Natural systems thinker who sees opportunities to improve workflows

* Experience building processes from scratch in fast-moving environments

* Comfortable identifying the right tools and platforms for different operational challenges

Communication Excellence

* Outstanding written English with ability to explain complex processes simply

* Experience providing technical support via email, chat, or ticketing systems

* Multilingual abilities are a major plus given our global participant base

Work Style

* Self-directed and comfortable working with minimal supervision

* Thrives in ambiguous environments where you build processes from ground up

* Detail-oriented with strong follow-through on commitments

* Reliable home office setup with professional communication capabilities