Customer Support Representative

Responsibilities

Customer Support & Reception

* Handle incoming customer support and receptionist calls professionally.
* Transfer calls and make announcements to clients when needed.
* Respond to client questions and provide timely assistance.
* Maintain a professional and welcoming phone presence.

Client Intake & Communication

* Conduct client intakes over the phone and accurately collect required information.
* Communicate with clients through phone and email.
* Handle client inquiries while maintaining confidentiality and professionalism.
* Follow up on client requests and ensure timely resolution.

Calendar & Appointment Management

* Manage calendars and schedule appointments and meetings.
* Coordinate scheduling changes, confirmations, and rescheduling.
* Ensure appointments and calendar information remain accurate and up to date.

Administrative Support

* Prepare basic reports and assist with organizing team workflows.
* Track tasks, follow-ups, and administrative activities.
* Maintain accurate records and documentation.
* Provide general support with day-to-day administrative operations.

Required Experience & Skills

Must-Have

* Previous experience in customer service, receptionist, or a similar role.
* High school diploma or equivalent.
* Valid HIPAA certification — required.
* Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
* Fully bilingual in English and Spanish.
* Excellent verbal and written communication skills.
* Proficiency with Microsoft 365, including Outlook, Word, and Excel.
* Familiarity with Google Calendar and Gmail.
* Strong organizational and multitasking abilities.
* Excellent attention to detail.
* Ability to work EST hours.
* Reliable internet connection and professional remote-work setup.

What Makes You a Strong Fit

* Professional and confident when communicating with clients by phone and email.
* Highly organized and able to manage multiple priorities.
* Reliable with strong follow-through and attention to detail.
* Comfortable handling confidential and sensitive information.
* Adaptable and able to respond quickly to changing priorities.
* Customer-focused and committed to providing a positive client experience.

Interview Process

1. Initial Recruiter Screening
2. Client Interview
3. Offer Stage

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