Customer Service (Spanish Bilingual)
At RippedBoxStation · Metro Manila, Philippines
- Customer support
- Full-time
Where you can work from
Open to the Philippines
“Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 24 hours ago
Job description
From RippedBoxStation’s job post, as they wrote it.
Position: Customer Service (Spanish Bilingual)
Number of hours: 40 hours per week
Schedule: Doja Qatar Time zone
Key Responsibilities
* Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.
* Provide accurate information regarding products, services, orders, shipments, and account-related concerns.
* Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.
Read the full description
* Escalate complex or unresolved issues to the appropriate support team following established procedures.
* Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.
* Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.
* Follow company policies, service standards, and established workflows to achieve customer satisfaction goals.
* Continuously learn product knowledge, systems, and processes to provide effective customer support.
Qualifications
* Previous experience in Customer Service, Call Center, Client Support, or a similar customer-facing role is preferred but not required.
* Fluent in English; proficiency in Arabic, French, or Spanish is a strong plus.
* Experience in the Logistics, Shipping, Freight Forwarding, or Supply Chain industry is a strong advantage.
* Excellent verbal and written English communication skills with a neutral to minimal accent (North American or British accent preferred).
* Strong active listening, communication, problem-solving, and customer service skills.
* Comfortable handling customer inquiries through phone, email, and live chat.
* Quick learner with the ability to adapt to new systems, tools, and processes.
* Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
* Proficient in using computers, CRM systems, and multiple software applications simultaneously.
* Positive, customer-focused attitude with a commitment to delivering exceptional customer experiences.
* Reliable, dependable, and interested in building a long-term career in customer service.
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