Customer Support Agent
At OrderYOYO · Manchester; Manchester, United Kingdom
Salary: £13 an hour
- Customer support
Where you’ll work
Hybrid, based in Manchester
“Manchester”
From the location.
“Manchester, United Kingdom”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 21 September 2026
- First seen by us
- 12 October 2026
- Last checked
- 11 hours ago
Job description
From OrderYOYO’s job post, as they wrote it.
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Customer Support Agent (Manchester, UK)
Location / Work Arrangement: Hybrid (UK) — early weekday shifts in-office, later weekday shifts and all weekend shifts from home
Contract Type: 35 hours/week
Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm (we'll talk through what patterns could work for you)
Role Purpose:
You'll be the friendly, reliable voice our Restaurant Partners turn to when they need help — across chat, phone, and email. No two days are quite the same, and you'll get real ownership over resolving issues from start to finish.
Read the full description
What You'll Be Doing:
* Responding to Restaurant Partner queries across chat, phone, and email
* Helping partners with account changes, updates, and any complaints
* Looking into and resolving invoice-related questions
* Seeing issues through from first contact to resolution
* Teaming up with other departments when something needs a bit more digging
* Spotting the odd opportunity to mention relevant upsells during calls (commission available if it leads to a sale)
About You:
* You enjoy helping people and can stay calm and clear when things get busy
* You're comfortable communicating in writing and over the phone
* You're organised enough to keep track of an issue until it's fully resolved
* Previous customer service experience is helpful but not essential — we're happy to train the right person
* No specific qualifications required
Compensation:
* Base pay: £12.71/hour (contracted hours)
* Commission available on successful reactive upsells
* Performance bonus: up to £3,000/year, based on performance
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