Group Lead - Medical Device (Hybrid) | Cebu
At TASQ Staffing Solutions · Cebu, Philippines
- Full-time
- Lead
Where you’ll work
Hybrid, based in Cebu
“Cebu, Philippines”
From the location.
“Group Lead - Medical Device (Hybrid) | Cebu”
From the job title.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 9 October 2026
- Last checked
- 19 hours ago
Job description
From TASQ Staffing Solutions’s job post, as they wrote it.
Start Date: ASAP
Work Arrangement: Hybrid (Onsite during probationary period) | Cebu
Type of Support: Voice
Shift: 8PM - 5AM (Weekends off)
Educational Requirement:
* College Graduate
Qualifications:
* At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
* Knowledge of complaints management in medical device industry
* Good oral and written communications in English
Read the full description
* Working knowledge of Microsoft Office, Excel, Power Point
Job Description:
* Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
* Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution.
* Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards.
* Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.
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