Strategic Customer Success Manager - London
At Synthesia · London; London, Greater London, United Kingdom
- Customer support
- Full-time
Where you’ll work
Hybrid, based in London
“London”
From the location.
“London, Greater London, United Kingdom”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- Posted
- 15 October 2026
- First seen by us
- 16 October 2026
- Last checked
- 6 hours ago
Job description
From Synthesia’s job post, as they wrote it.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Read the full description
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role:
* Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
* As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
* You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
* You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
* Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
* Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
* Experience in managing a Book of Business along with KPIs
* A track record in managing risk, forecasting, and identifying growth opportunities
* Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
* Successfully onboarding new clients and building key relationships in the first critical months and beyond
* Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
* Light video editing using the Synthesia platform
* Retention and growth of our enterprise clients
* Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
* Based in London
At Synthesia we expect everyone to...
* Be an owner
* Focus on outcomes over Inputs and Plans
* Make the journey fun
* Default to simple
You can read more about this in this public Notion page
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
