Customer Support Executive
At Toplent · Manila, Metro Manila, Philippines
- Customer support
- Full-time
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Where you can work from
Open to the Philippines
“Manila, Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 17 hours ago
Job description
From Toplent’s job post, as they wrote it.
About the Job
Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a proactive and empathetic Customer Support Specialist to join their team on a full-time remote basis.
Responsibilities:
* 💬 Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone
Read the full description
* 🤝 Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions
* 📊 Maintain accurate records of customer interactions in the CRM system
* 💡 Escalate complex issues to the appropriate team while ensuring customers are kept informed throughout the process
* 🎯 Consistently meet response time, resolution, and customer satisfaction targets
* 📚 Stay up to date with product knowledge, policies, and procedures to provide high-quality support
* 🌟 Actively contribute to team discussions by sharing customer feedback, insights, and ideas for process improvements
Required Skills:
* 👩💻 Minimum 1 years of experience in customer support or a similar client-facing role
* 💬 Excellent written and verbal communication skills with a customer-first mindset
* 🛠️ Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
* ⏱️ Great organizational skills and the ability to manage multiple inquiries simultaneously
* 📊 Experience using CRM, ticketing, or helpdesk software (e.g., Zendesk, Freshdesk, Intercom)
* 🌍 Familiarity with working in a remote or multicultural team environment is a plus
* ✨ Positive, self-motivated, and committed to delivering exceptional customer experiences
Benefits:
* 🌍 100% Remote Role (Work from anywhere)
* 💵 Competitive Salary in USD
* 🚀 Career Growth & Development Opportunities
* 🤝 Join a supportive and global team that values collaboration and innovation
Customer Support ExecutiveToplent
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