CRM Manager
At OrderYOYO
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- Posted
- 8 October 2026
- First seen by us
- 12 October 2026
- Last checked
- 14 hours ago
Job description
From OrderYOYO’s job post, as they wrote it.
OrderYOYO is looking for a freelance CRM Manager to own and improve how we use HubSpot across our commercial teams. You will turn HubSpot into a reliable tool for managing leads, supporting sales activity, tracking customers, and making performance visible.
This is a hands-on role for someone who can work with stakeholders, understand how teams actually use the CRM, and then build practical improvements.
Read the full description
Role and Responsibilities
* Manage the day-to-day setup and administration of HubSpot, including users, permissions, properties, pipelines, workflows, and integrations.
* Improve lead capture, routing, qualification, and handover between teams.
* Build and maintain automation that reduces manual work and supports consistent follow-up.
* Improve CRM data quality through clear standards, deduplication, and regular checks.
* Create dashboards and reports covering pipeline, conversion, activity, and customer performance.
* Work with sales, marketing, customer success, and leadership to translate business needs into HubSpot solutions.
* Document processes and train teams so changes are adopted and maintained.
* Identify opportunities to simplify the CRM setup and improve how OrderYOYO uses its data.
Ideal Candidate Profile
* Strong, hands-on experience administering and developing HubSpot in a growing commercial organisation.
* Experience with HubSpot Sales Hub and Marketing Hub
* A solid understanding of B2B sales processes, lead management, lifecycle stages, and reporting.
* Confidence building workflows, dashboards, data structures, and integrations.
* The ability to balance quick fixes with a clear, maintainable CRM structure.
* Strong communication skills and the ability to work independently with teams in different functions.
* Experience in SaaS, restaurants, or online ordering is an advantage.
Success Criteria
* Sales and customer teams trust the data in HubSpot and use it consistently.
* Leads move quickly to the right owner, with clear visibility of each stage.
* Reporting gives leadership a dependable view of commercial performance.
* Key workflows save time and reduce missed follow-ups.
* HubSpot has clear ownership, documentation, and a practical improvement roadmap.
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