Educational Case Manager (Chinese mandarin-speaking)

* Provide outstanding academic services to students and their families
* Operate seamlessly in a virtual operating environment
* Maintain Tutor Me Education operating standards including people, financial, and academic standards
* Ensure delivery of programs and initiatives for our students and school district partners
* Meet operational excellence standards
* Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
* Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
* Manage virtual tutoring sessions
* Monitor all students’ academic progress
* Help ensure flawless execution of programs and initiatives
* Manage your own time in compliance with company and regulatory requirements
* Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
* Other responsibilities – as required by the business
* Relish building relationships with students and their families
* Dedicated to meeting the expectations and requirements of internal and external customers
* Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

* Time management, planning, and prioritization
* Ability to organize and manage multiple responsibilities successfully
* Exhibits professional and approachable demeanor
* Ability to prioritize and focus on key objectives, which may change from month to month
* Effective communications both in virtual environments
* Proficient in using all communication media including in person, phone, and video
* Ability to build engagement and trust in virtual relationships, whether with customers or with team members
* Works Well With Others
* Learning agility – able to adapt to changes in work environment by changing behaviors as required
* Able to acquire new skills as required
* Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
* Ability to manage remote teachers
* Ability to work independently
* High tolerance for ambiguity
* Bachelor’s Degree required
* 2-3 years progressive career growth
* Experience working in a virtual operations and team environment
* Bilingual in English and Spanish beneficial
* Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!

PTO

Etc.