Customer Service Executive (E-commerce)
At Kaizenaire
- Customer support
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Where you can work from
Where it’s open is unclear
Report a mistake
- First seen by us
- 15 October 2026
- Last checked
- 5 hours ago
Job description
From Kaizenaire’s job post, as they wrote it.
We're looking for a customer-focused and detail-oriented Customer Service professional to handle customer enquiries, manage orders, resolve concerns, and coordinate with internal teams to ensure a smooth and positive customer experience. The ideal candidate is a strong communicator who can manage multiple cases, follow up proactively, and ensure customer concerns are resolved efficiently.
Key Responsibilities
Read the full description
* Handle customer enquiries through WhatsApp, email, phone, and other communication channels.
* Assist customers with product information, orders, pricing, availability, and delivery enquiries.
* Provide timely updates on orders and coordinate delivery schedules and requirements.
* Handle customer concerns involving delayed, damaged, defective, incorrect, or missing items.
* Assist with returns, refunds, replacements, repairs, and warranty claims.
* Collect and verify necessary information, photos, and documents related to customer cases.
* Coordinate with Sales, Warehouse, Logistics, Delivery, and other relevant teams to resolve customer concerns efficiently.
* Follow up on pending cases and ensure timely resolution and proper communication with customers.
* Maintain accurate customer records, case notes, order details, and other relevant documentation.
* Escalate complex, sensitive, or unresolved issues to the appropriate team when necessary.
Requirements
* 2–3 years of experience in Customer Service, Customer Support, E-commerce, Retail, or a related role.
* Strong written and verbal English communication skills.
* Experience handling customers through email, chat, WhatsApp, and/or phone.
* Strong problem-solving, coordination, and follow-up skills.
* Detail-oriented, organized, and able to manage multiple customer cases simultaneously.
* Comfortable using CRM, order management, or customer service systems.
* Experience in the furniture or e-commerce industry is a plus.
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.