Collections Specialist
At Pavago · United States
- Full-time
Where you can work from
Open to the United States
“United States”
From the location.
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- Posted
- 10 June 2026
- First seen by us
- 8 October 2026
- Last checked
- 5 hours ago
Job description
From Pavago’s job post, as they wrote it.
Job Title: Collections Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
Read the full description
This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What You’ll Be Responsible For
Collections & Payment Recovery
* Make 100+ outbound calls daily to customers with overdue invoices
* Follow up consistently via calls and emails until payment resolution
* Navigate gatekeepers and reach decision-makers responsible for payments
* Handle objections and drive conversations toward payment commitments
Billing Issues & Case Resolution
* Investigate billing discrepancies and customer concerns
* Identify root causes of delays and work toward resolution
* Coordinate internally to resolve issues impacting payments
CRM Management & Documentation
* Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
* Track customer interactions, payment commitments, and next steps
* Ensure no account is left unattended or without follow-up
Customer Communication
* Communicate clearly and professionally with customers
* Provide updates on payment status and issue resolution
* Maintain a balance between firmness and professionalism in collections conversations
Process Improvement & Reporting
* Identify recurring issues impacting collections
* Share insights to improve processes and recovery rates
* Maintain consistency in daily activity and reporting
Must-Have Experience & Skills (Non-Negotiables)
* Proven experience in collections, accounts receivable, or high-volume outbound calling roles
* Comfortable making 100+ outbound calls per day consistently
* Strong objection-handling and negotiation skills
* Experience using CRM tools (Salesforce or similar)
* Excellent verbal and written English communication skills
* High attention to detail and accuracy in documentation
* Ability to manage multiple accounts and follow-ups simultaneously
What Makes You a Strong Fit
* You are persistent and follow up until resolution
* You are confident handling difficult conversations
* You thrive in a target-driven, high-activity environment
* You take ownership of your performance and results
Key Performance Indicators (KPIs)
* Daily call volume (100+ calls/day)
* Number of payments collected / accounts resolved
* Follow-up consistency and response time
* Accuracy of CRM updates and documentation
* Reduction in outstanding receivables
Interview Process
1. Initial Screening Call
2. Recruiter Interview
3. Final Interview
4. Offer & Onboarding
#LI-AG1
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