Head of Customer Success & Account Management
At Raydar · Mountain View, California, United States
Salary: US$230,000–290,000 a year
- Customer support
- Full-time
- Director or above
Where you’ll work
Hybrid, based in Mountain View
“Mountain View, California, United States”
From the location.
“Hybrid in the San Francisco Bay Area, with three days per week in the Mountain View office.”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 19 September 2026
- First seen by us
- 8 October 2026
- Last checked
- 21 hours ago
Job description
From Raydar’s job post, as they wrote it.
About the company
Our client is an AI software company.
The role
Raydar is recruiting for this role on behalf of our client. Build and lead a post-sales organization as a player-coach, managing strategic accounts while creating the team and systems for retention and expansion.
What you'll do
- Own onboarding, adoption, renewals, and expansion for small and mid-market customers.
- Manage strategic relationships with technical and executive stakeholders.
Read the full description
- Define customer segmentation and coverage and hire a customer success and account management team.
- Own retention targets, renewal forecasts, and account growth plans.
- Use AI tools and automation for health scoring, risk detection, and engagement.
Requirements
What we're looking for
- 7 to 15 years in customer success or account management, including at least 3 years hiring and leading teams.
- Director-level or equivalent leadership experience combined with direct account ownership.
- Experience building a post-sales function at a high-growth startup.
- Experience serving small and mid-market accounts and meeting renewal or expansion targets.
- Ability to support technical products such as APIs, developer platforms, or infrastructure.
- Comfort with a compensation plan containing a variable component.
Bonus points
- A product-management background followed by technical account management.
- Experience applying AI to post-sales operations.
Benefits
Compensation and benefits
- Base salary: USD 230,000 to 290,000 per year.
- Equity: Competitive equity.
- Compensation uses a 70% base and 30% variable split.
- Medical, dental, and vision coverage, with HSA/FSA options.
- 401(k), flexible time off, and paid parental leave.
- Relocation assistance.
- Annual education and wellness budgets.
Location and work model
- Hybrid in the San Francisco Bay Area, with three days per week in the Mountain View office.
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