Community Manager

You will:

* Lead daily conversations in Slack
* Connect members with each other
* Coordinate high-quality events
* Track engagement and improve retention

If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.

What You’ll Own

Daily Community Engagement (Core Focus)

* Actively manage conversations in Slack
* Start discussions and keep engagement high
* Maintain a professional, upbeat, and welcoming tone
* Ensure no member feels ignored or disconnected

Relationship Building & Member Connections

* Introduce members based on:
* Goals
* Industry
* Interests

* Act as the connector of the community
* Build trust and encourage collaboration

Member Check-Ins & Retention

* Conduct regular member check-ins (every 3–6 months)
* Identify:
* Engagement gaps
* Risks of churn
* Opportunities to improve experience

* Proactively solve issues before they escalate

Event Coordination & Execution

* Plan and manage:
* Retreats
* Dinners
* Meetups

* Handle logistics end-to-end
* Deliver a premium, high-quality experience

Engagement Tracking & Reporting

* Track:
* Participation levels
* Member activity
* Event attendance

* Report insights to improve engagement and retention

Feedback & Survey Management

* Run surveys using:
* Typeform

* Analyze feedback and identify trends
* Turn insights into actionable improvements

What Makes You a Strong Fit

* Outgoing and confident starting conversations
* Natural relationship builder
* Strong communicator (Slack, email, calls)
* Customer-first mindset (member satisfaction = priority)
* Highly proactive and ownership-driven
* Organized and detail-oriented

Requirements (Must-Have)

* Strong spoken English (clear, neutral, US-friendly)
* Excellent written communication skills
* Experience in:
* Community management
* Customer success
* Relationship management

* Experience coordinating events or member experiences
* Comfortable working U.S. hours
* Reliable remote work setup

Nice to Have

* Experience managing communities on:
* Slack

* Familiarity with:
* Typeform

* Experience with U.S.-based clients
* Background in:
* Events
* Customer success
* Membership communities

* Experience improving:
* Engagement
* Retention

* Based in LATAM or Africa (preferred, not required)

What a Typical Day Looks Like

* Start conversations and engage members in Slack
* Connect members based on goals and interests
* Monitor engagement and follow up with inactive members
* Plan and coordinate upcoming events
* Review feedback and engagement data
* Share insights and updates with internal team

In short:
You are the heartbeat of the community — keeping it active, connected, and valuable.

Key Metrics (KPIs)

* Daily Slack engagement and activity levels
* Member satisfaction (check-ins + surveys)
* Event participation rates
* Number of meaningful member connections
* Retention and churn reduction
* Accuracy of engagement tracking and reporting

Why This Role Stands Out

* High ownership — you run the community
* Direct impact on retention and client experience
* Blend of:
* Community
* Events
* Strategy

* Opportunity to grow into:
* Head of Community
* Member Experience Lead

Interview Process

* Initial Phone Screen
* Recruiter Interview
* Practical Task (community scenario)
* Client Interview
* Offer & Background Verification

Apply Now

If you’re someone who thrives on conversations, relationships, and creating energy in a community, this is a rare opportunity to own and grow a high-value private network.