Loan Processing & Client Liaison Specialist (Australian Mortgage)

You will start by owning our loan lodgement and post-submission pipeline (currently managed by our loan processor), then progressively take on credit analysis and scenario assessment support (currently managed by our para-broker). Over time, the right person will become integral to our end-to-end deal flow.

We are looking for someone with direct experience inside an Australian mortgage broker office. You must understand how home loan submissions work — not in theory, but in practice.

RESPONSIBILITIES:

* Phase 1 – Core Responsibilities (Loan Processing):
* Application Lodgement & Management:
* Data entry into Infynity / Metanoia and Apply Online
* Prepare and manage electronic signing of all application forms
* Submit completed loan applications to lenders
* Chase clients for outstanding documents and ensure application completeness

* Post-Submission & Progress Monitoring
* Track all active applications and proactively monitor lender progress
* Respond to MIRs (Missing Information Requests) — collect, compile, and submit to lenders
* Keep clients informed throughout — application status, lender feedback, next steps
* Liaise with conveyancers/solicitors and lenders' settlements teams
* Carry deals through to settlement
* Deal with Post-Settlement Enquiries

* Client Communication:
* Handle inbound client enquiries professionally, with clear and warm English
* Keep client interaction alive with timely outbound follow-ups
* Support the director with callbacks to existing and prospective clients

* Phase 2 – Expanded Responsibilities (Credit Support):
* As you develop confidence in the role, you will take on credit analysis support to help our para-broker focus on scenario-building and BDM conversations:
* Review and relabel client documents (payslips, tax returns, statements, liabilities)
* Identify gaps, inconsistencies, or red flags before submission
* Add relevant client data into the Fact-Find
* Run serviceability calculations independently
* Support the para-broker in producing faster, higher-volume outcomes

Requirements

QUALIFICATIONS:

* Essential (Required):
* Demonstrated experience in home loan submissions to multiple Australian lenders
* Strong working knowledge of lender criteria, serviceability, and the end-to-end loan process
* Prior experience inside an Australian mortgage broker or aggregator environment
* Proficiency in Infynity, Metanoia, Apply Online, or equivalent broker software
* Excellent written and spoken English — warm, professional, and client-ready
* Highly organised, self-directed, and reliable under time pressure

* Highly Regarded (Not-Required):
* Experience reviewing and assessing financial documents (payslips, tax returns, BAS, liabilities)
* Exposure to serviceability calculators across multiple lenders
* Familiarity with MIR management and lender settlement processes
* Aspiration to grow into a credit analyst or para-broker equivalent role

Benefits

WHAT WE OFFER:

* A clearly defined growth pathway — from loan processing into credit analysis
* Direct mentorship from our senior para-broker and director
* Stable, full-time remote employment with a committed Australian business
* A supportive, no-nonsense team culture where results are recognised
* Long-term opportunity for the right person who wants to genuinely build expertise in Australian mortgage broking