Technical Engineering Manager - Cloud/Dev Ops, Remote: Colombia - Costa Rica , Fulltime

Responsibilities

Technical Leadership

* Provide technical leadership across cloud, DevOps, platform engineering, and infrastructure initiatives.
* Guide architecture and design decisions for cloud-native and distributed systems.
* Drive best practices in CI/CD, Infrastructure as Code (IaC), automation, observability, security, and reliability.
* Participate in architecture reviews, technical assessments, design discussions, and proof-of-concepts.
* Support technical leads in resolving complex engineering challenges and identifying scalable solutions.
* Stay current with emerging cloud technologies, DevOps practices, and industry trends.

Team Leadership & People Management

* Lead and mentor multidisciplinary teams consisting of DevOps Engineers, Cloud Engineers, Automation Engineers, Technical Leads, and other engineering professionals.
* Coach and develop technical leaders, supporting career growth and succession planning.
* Manage performance reviews, feedback cycles, promotions, and professional development plans.
* Foster a collaborative, high-performance engineering culture.
* Address team challenges, conflicts, and performance concerns effectively.

Delivery Ownership

* Own delivery outcomes across one or multiple client engagements.
* Ensure successful execution of projects, managed services, and time-and-materials engagements.
* Oversee scope, timelines, quality, release management, operational readiness, and post-production support.
* Monitor and improve engineering delivery metrics, including DORA metrics, cycle time, throughput, reliability, and operational performance.
* Proactively identify and manage risks, dependencies, blockers, and escalation paths.

Client-Facing Leadership

* Serve as a trusted technical advisor and primary technical point of contact for clients.
* Lead technical reviews, architecture discussions, operational reviews, and executive presentations.
* Communicate delivery status, risks, tradeoffs, and recommendations to both technical and business stakeholders.
* Support solutioning activities, estimates, Statements of Work (SOWs), proposals, and growth opportunities.

Operational & Financial Awareness

* Support resource planning, staffing, utilization, and forecasting activities.
* Balance technical excellence with delivery commitments and business objectives.
* Contribute to the financial health and operational success of client engagements.

Required Qualifications

* 7+ years of hands-on experience in DevOps, Cloud Engineering, Platform Engineering, or Site Reliability Engineering.
* 3+ years of experience leading engineering teams and technical leaders.
* Strong experience with at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
* Experience supporting cloud-native architectures, microservices, event-driven systems, and modern application platforms.
* Proven experience managing delivery across multiple teams or workstreams.
* Strong client-facing communication and stakeholder management skills.
* Experience reviewing technical solutions and guiding architecture decisions.
* Professional-level English communication skills (B2+/C1).

Preferred Qualifications

* Experience leading teams of approximately 15–20 engineers across multiple squads.
* Experience in consulting or client-services environments.
* Knowledge of FinOps, cloud cost optimization, and platform engineering practices.
* Experience with DevSecOps, security automation, and compliance frameworks.
* Relevant cloud certifications (AWS, Azure, or GCP).
* Experience with engineering metrics and operational excellence frameworks.