Senior Enterprise Account Manager

The Senior Enterprise Account Manager will work cross-functionally with sales, marketing, customer success, product, and technical teams to ensure customer satisfaction, retention, and growth. This role is ideal for a consultative seller with experience in enterprise SaaS and complex, multi-stakeholder sales environments.

Responsibilities

· Create and implement a territory plan to build the pipeline and close new business to achieve revenue and growth targets.

· Manage and grow a portfolio of enterprise-level customer accounts across Mexico and potentially in other Latin American countries, while developing strategic account plans.

· Build strong relationships with executive stakeholders, decision-makers, and influencers within customer organizations.

· Identify upselling, cross-selling, and new business opportunities.

· Understand customer business goals, challenges, and industry trends to position relevant solutions.

· Manage the full sales cycle from prospecting through negotiation and contract execution.

· Coordinate internal resources to ensure successful solution delivery and customer satisfaction.

· Conduct regular business reviews and present performance metrics, recommendations, and growth strategies.

· Maintain an accurate sales pipeline, forecasting, and activity reporting using CRM tools.

· Monitor market trends, competitive activities, and emerging customer needs.

· Collaborate with Sales Development, Marketing, Product, Solutions Consulting, and Customer Success.

· Ensure high levels of customer retention and advocacy.

What success looks like

· Strong pipeline development and disciplined territory management.

· Ability to translate customer pain points into business outcomes.

· Consistently meet or exceed quarterly and annual revenue targets.

· Executive presence and strong communication skills across multiple functions.

· Reliable forecasting and deal discipline.

Qualifications

· Bachelor’s degree in Engineering, Business, Marketing, Sales, Management, or a related field.

· 5+ years of quota carrying SaaS or enterprise software sales experience.

· Proven track record of selling complex solutions to mid-market or enterprise customers.

· Strong consultative selling, negotiation, presentation, and relationship-management skills.

· Experience managing complex sales cycles involving multiple stakeholders, including C-level executives.

· Ability to develop strategic account plans and execute growth initiatives.

· Proficiency with CRM platforms such as Salesforce, Microsoft Dynamics, or similar tools.

· Strong analytical and problem-solving abilities.

· Knowledge of enterprise procurement and contract management processes.

BPOD is a space for inclusion and diversity.

Here, we believe in building relationships grounded in trust, closeness, teamwork, and respect, while fostering professional development by supporting team members in their growth and progression within the organization.