Technical Business Analyst

Ideally you will have a strong background in business analysis, demonstrating the ability to analyse, optimise, and document complex business processes. Your insights and analyses will contribute to the overall success of the project and to numerous teams within the business.

We are looking for people with a strong BA background, the below is a guide on some of the other skills we are ideally looking for.

* Bachelor's degree in Business, Information Technology, or related field
* Proven experience as a Technical Business Analyst, with a focus on service design and process improvement
* Strong analytical and problem-solving skills, with the ability to think critically and strategically
* Experience working on discovery and planning phases of projects, contributing to the development of project plans and timelines
* Proficient in using data analysis tools (e.g., SQL, Excel) and business intelligence tools (e.g., Tableau, Power BI)
* Familiarity with process modelling techniques (e.g., BPMN) and analysis tools (e.g., ARIS, Visio)
* Knowledge of Agile methodologies (Scrum, Kanban) and project management tools (JIRA, Trello)
* Knowledge of ITIL processes, deployment strategies, and best practices for minimizing disruptions during service introduction
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
* Familiarity with SDLC phases, and requirements management tools (JIRA, Confluence) is advantageous
* Ideally ITIL certified.

For the role you will lead the as-is and to-be analysis of current service design processes, identifying areas for improvement. Other responsibilities include:

* Coordination with stakeholders to establish scope of existing services and development of plans for migration of responsibilities
* Drive the service design process, ensuring alignment with business goals and technology capabilities
* Work closely with cross-functional teams to translate business requirements into actionable technical specifications
* Facilitate workshops and meetings to elicit and prioritise requirements, ensuring clear communication between technical and non-technical stakeholders
* Develop and maintain documentation, including business process models, user stories, and functional specifications
* Utilise data analysis tools and techniques to derive valuable insights for informed decision-making
* Collaborate with project managers, developers, and other stakeholders to ensure successful project delivery

This is an exciting long-term project within the aviation sector. The overall digital transformation is complex and challenging and you will join a very talented and experienced team in a pivotal role for the future success of the business. If you would be interested in the role, please send your CV to the link provided. Please note, due to the nature of the contract, we cant not sponsor anyone now or in the future.