Customer Support Agent
At OrderYOYO · Manchester; Manchester, United Kingdom
- Customer support
- Part-time
Where you’ll work
Hybrid, based in Manchester
“Manchester”
From the location.
“Manchester, United Kingdom”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 5 October 2026
- First seen by us
- 12 October 2026
- Last checked
- 16 hours ago
Job description
From OrderYOYO’s job post, as they wrote it.
Customer Support Agent (UK)
Location / Work Arrangement: Hybrid (UK) ( weekdays early shifts in office/lates WFH. Weekends - wfh )
Contract Type: Part-time 35 hours
Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm 3/4 shifts per week
Role Purpose: Deliver omnichannel customer support (chat, calls, email) to our Restaurant Partners (RPs), resolving queries end-to-end while adhering to SLAs.
Read the full description
Key Responsibilities:
- Handle inbound support across chat, phone, and email, meeting SLA targets
- Support RPs with account changes, complaints, and account updates
- Review and resolve invoice-related queries
- Own issues end-to-end, from first contact through to resolution
- Work with other departments to investigate and resolve complex issues
- Identify reactive upsell opportunities during calls (commission available on successful upsells)
Compensation:
- Base salary: TBC
- Commission: available on reactive upsells made during calls
- Performance bonus: up to £3,000 annually, based on performance
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