Customer Support Specialist – AI Assisted
At Hire Hangar · South Africa; Chile - Santiago; Morocco; Philippines - Davao City; South Africa - Johannesburg; Morocco - Rabat; Columbi…
Salary: US$1,700–2,200 a month
- Customer support
- Contract
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Where you can work from
Open to Argentina, Chile, Colombia and 7 more
“South Africa”
From the location.
“Chile - Santiago”
From the location.
“Morocco”
From the location.
“Philippines - Davao City”
From the location.
“South Africa - Johannesburg”
From the location.
“Morocco - Rabat”
From the location.
Working hours
US hours
“Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)”
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- Posted
- 28 July 2026
- First seen by us
- 8 October 2026
- Last checked
- 7 hours ago
Job description
From Hire Hangar’s job post, as they wrote it.
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Customer Support Specialist – AI Assisted
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Read the full description
Key Responsibilities
* Provide timely and professional customer support via email, chat, and ticketing systems
* Use AI-assisted tools to draft, summarize, and optimize customer responses
* Resolve order, product, and account-related inquiries efficiently
* Escalate complex issues and collaborate with internal teams as needed
* Maintain accurate support records and ticket documentation
* Follow support workflows, SLAs, and quality standards
* Contribute to improving AI prompts, macros, and support processes
Required Qualifications
* Hands-on experience in customer support or customer service roles
* Experience using AI tools to assist with customer communication or workflow efficiency
* Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
* Strong written communication skills and attention to detail
* Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
* Experience supporting e-commerce or digital-first businesses
* Familiarity with ticketing systems and support KPIs
* Experience contributing to knowledge bases or help centers
Tools & Technology
* Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
* AI Tools: ChatGPT, AI-powered macros, or similar
* Collaboration: Slack, Zoom, Google Workspace
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