Workforce Management Specialist
At Cygnific Manila · Makati, National Capital Region, Philippines
- Full-time
Where you’ll work
Hybrid, based in Makati
“Makati, National Capital Region, Philippines”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 13 July 2026
- First seen by us
- 10 October 2026
- Last checked
- 23 hours ago
Job description
From Cygnific Manila’s job post, as they wrote it.
PURPOSE OF THE FUNCTION
The WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes. The WFM Specialist is responsible for the short-term capacity planning and operational steering; by optimizing the available resources, to meet company goals, while ensuring that applicable labor law & regulations are being met. The WFM Specialist supports the internal clients (e.g. Operations) by providing information and advice to improve operational efficiency.
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KNOWLEDGE/EXPERIENCE
* Candidate must possess at least a Bachelor's/College Degree on any field.
* Experience in working in a contact centre environment or a commercial and service-oriented company for at least 2-4 years.
* Preferably experience in a WFM role, and/or WFM processes and systems.
* Proficiency in MS office applications.
* English Proficiency, written and spoken, of CEFR level B2, or higher.
* Full-Time position available
* Can start as soon as possible.
ADDITIONAL INFORMATION
* Must be willing to work on-site in Makati City.
* Schedule is shifting setup, with holiday duties and proper holiday compensation.
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