Associate Operations Support Specialist II

The core values that ground our work, guide our decisions, and connect us together:
Pragmatic Optimism
Excellence without Ego
Proactive Collaboration

Job Overview
We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during afternoon and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule
This role follows a 4×10 schedule (four 10-hour shifts per week):
Block B: Wednesday – Saturday from 10:30 AM – 9:00 PM PST/PDT

Responsibilities
Learn and understand novel electro-mechanical hardware systems and operations

Monitor system alerts and notifications during assigned shifts

Follow established troubleshooting protocols to address issues

Execute problem-solving actions based on provided flowcharts

Restart hardware systems or escalate issues to senior engineering staff as needed

Maintain detailed logs of alerts and actions taken

Ensure all issues are resolved within the allotted time or escalated appropriately

Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications
A Bachelor's degree in a related field is preferred

Previous experience in operations, dispatch, or customer support roles

Basic technical aptitude; prior experience with dashboards or similar systems is a plus

Familiarity with troubleshooting hardware and software systems and technology

Ability to follow detailed instructions and processes

Strong problem-solving skills with a focus on execution

Attention to detail and the ability to work independently

Excellent communication skills

Ability to manage multiple tasks and prioritize in a fast-paced environment

Willingness to provide flexible shift coverage, supporting team members during vacations or absences

This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with base salary, Mainspring offers pre-IPO company equity through Restricted Stock Units (RSUs) + benefits.

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.
In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.