Principal Consultant – Salesforce
At TTEC Digital · Hyderabad
- Full-time
- Staff or principal
See how well you match Match me reads your CV and picks the jobs that suit you best.
Where you’ll work
Hybrid, based in Hyderabad
“Hyderabad”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- Posted
- 24 September 2026
- First seen by us
- 8 October 2026
- Last checked
- 7 hours ago
Job description
From TTEC Digital’s job post, as they wrote it.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Principal Consultant – Salesforce
At TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.
Read the full description
Job Expectations
As a Principal Consultant – Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.
This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.
Roles & Responsibilities
Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
Perform fit-gap analysis and recommend scalable Salesforce solutions.
Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
Own assigned technical workstreams and ensure quality and timely delivery.
Review technical deliverables and provide guidance and mentoring to junior team members.
Support troubleshooting and resolution of complex Salesforce issues.
Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
Contribute to Salesforce best practices, reusable assets, and knowledge sharing.
Eligibility & Required Skills
Engineering graduate or equivalent technical qualification.
10–15+ years of Salesforce experience with strong implementation and consulting expertise.
Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.
Experience performing Scrum Master responsibilities.
Strong technical mentoring and stakeholder management skills.
Salesforce Platform Developer I & II certifications preferred; additional Salesforce certifications are an advantage.
Pre-sales/RFP experience preferred.
Excellent communication, presentation, problem-solving, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
