Cardiology Patient Navigator (Coordinator)

Role Overview

Our client is seeking a Cardiology Patient Navigator (Coordinator) to support a busy cardiology care team. The role centers on patient communication, scheduling, care coordination, and clinical documentation. The ideal candidate brings a clinical background, experience in telephonic or remote care settings, and comfort managing a high-volume patient caseload across multiple priorities.

Cardiology-specific experience is preferred but not required. Candidates with strong backgrounds in care coordination, care management, med-surg, ICU, cardiac step-down, CCU, or home health will be competitive. What matters most is clinical credibility, strong communication, and the ability to keep patients connected to their care plan.

Key Responsibilities

Patient Communication & Scheduling

* Manage patient scheduling, reminders, and follow-up workflows in EMR/EHR systems
* Conduct telephonic or remote patient outreach to reinforce care instructions and coordinate next steps
* Support patients navigating cardiology care pathways, including CHF management protocols

Care Coordination

* Track testing schedules, follow-up appointments, and remote patient monitoring workflows
* Coordinate with the clinical team to ensure continuity of care across a caseload of 150+ patients
* Escalate clinical concerns to the appropriate provider within scope (no diagnosing or prescribing)

Documentation & Compliance

* Maintain accurate and timely clinical documentation in EMR/EHR systems
* Ensure all patient interactions and records meet HIPAA compliance standards
* Support billing documentation and insurance coordination as needed

Who Will Succeed

This role is a strong fit for someone who is patient-first, organized under pressure, and genuinely comfortable on the phone. The right candidate thrives in a high-volume, remote environment where they are managing many moving pieces at once and doing so with warmth and clinical precision.

* Friendly, collaborative, and outcomes-focused
* Comfortable balancing 150+ patients across multiple priorities simultaneously
* Self-directed in a remote setting with evolving processes
* Proactive communicator with providers and patients alike
* Confident adapting to new systems, tools, and workflows in a growing environment

Experience & Skills

Required

* Clinical healthcare background: CNA, MA, RN, or equivalent credential
* 3+ years of experience in healthcare, telehealth, or medical office settings
* Experience in care coordination or care management, preferably in telephonic or remote settings
* B2+ English proficiency | B2+ Spanish proficiency (bilingual required)
* Experience using EMR/EHR systems
* Strong patient-centered communication skills
* Ability to work U.S. business hours (CT)
* Strong written and verbal English communication; assessed at screening

Preferred

* Experience in cardiology, med-surg, ICU, cardiac step-down, CCU, or home health settings
* Outpatient cardiology, home health, or telemedicine experience
* Remote patient monitoring exposure
* Medical billing or prior authorization knowledge
* Prior experience working as a contractor or in startup/evolving environments