Customer Success Manager (German speaking)
At PVcase · Germany, Brandenburg, Germany; Spain, Comunidad Valenciana, Spain
Salary: €36,500 – €55,000 a year
- Customer support
- Full-time
Where you can work from
Open to Germany and Spain
“Germany, Brandenburg, Germany”
From the location.
“Spain, Comunidad Valenciana, Spain”
From the location.
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- Posted
- 5 October 2026
- First seen by us
- 12 October 2026
- Last checked
- 12 hours ago
Job description
From PVcase’s job post, as they wrote it.
As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.
Read the full description
Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.
Responsibilities:
* Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
* Drive healthy adoption, net retention, and churn targets.
* Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
* Engage with executive sponsors and decision-makers within customer organizations as needed.
* Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
* Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
* Act as a customer liaison within the organization, advocating to senior leadership as needed.
* Contribute to process development and organizational growth projects.
* Minimum two years Customer Success experience.
* Fluent in English and German, with additional languages a plus.
* Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
* Demonstrated experience developing and fostering relationships at all levels within customer organizations.
* Strong communication skills to effectively collaborate with internal and external teams.
* Accurate forecasting skills and a good understanding of the customer base.
* Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
* Understanding of customer metrics and the ability to analyze data to drive insights.
* Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.
* Outstanding written and verbal communication skills required.
* Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.
* Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
About us
PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.
Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.
Get ready to enjoy
* Flex benefit package, customizing perks to match your unique style.
* Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
* Flexible working hours, harmonizing your personal and professional life.
* Half-day Summer Fridays.
* Full training and onboarding program for a seamless start.
* Exclusive work only with international markets.
* Considerable & steadily increasing salary, recognizing and rewarding your dedication.
* Frequent in-office and after-hours activities with team members.
* Participation in international training programs.
* Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
* Additional paid vacation days, including birthdays, volunteering, and other occasions.
Salary Range:
* Spain: 36,500 - 55,000 EUR gross/yearly.
* Germany : 50,000 - 73,000 EUR gross/yearly.
Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.
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