Account Manager
At Globalli · Remote - United States, United Kingdom, Canada; United States - Remote
- Sales
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you can work from
Open to Canada, the United Kingdom and the United States
“Remote - United States, United Kingdom, Canada”
From the location.
“United States - Remote”
From the job board field.
Report a mistake
- Posted
- 11 June 2026
- First seen by us
- 15 October 2026
- Last checked
- 3 hours ago
Job description
From Globalli’s job post, as they wrote it.
The Account Manager will manage a portfolio of clients within Globalli’s global payroll, EOR, and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.
This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.
Read the full description
Key Responsibilities
Client Relationship Management
* Own a portfolio of client accounts as the primary point of contact
* Build and maintain strong long-term client relationships to drive retention
* Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
* Act as the voice of the customer internally across product and operations teams
Account Growth & Retention
* Identify and execute upsell and cross-sell opportunities
* Drive account retention and manage churn risk proactively
* Develop and execute structured account plans using standardized playbooks
* Support renewal discussions and commercial continuity
Solution Delivery & Client Success
* Understand client workforce and business needs
* Recommend tailored solutions across payroll, compliance, and EOR services
* Ensure clients are maximizing value from the Globalli platform
* Support onboarding continuity and product adoption where needed
Account Performance & Reporting
* Track account health, usage, and satisfaction metrics
* Maintain accurate CRM records (HubSpot or equivalent)
* Conduct regular business reviews with clients
* Provide insights on risks, trends, and expansion opportunities
Cross-Functional Collaboration
* Partner with Implementation, Product, Support, and Sales teams
* Coordinate resolution of client issues and escalations
* Share client feedback to support product and service improvements
Client Enablement & Support
* Support client training and platform adoption
* Assist with workflow optimization and best practices
* Resolve issues in coordination with internal teams
Qualifications
* 3–7+ years in Account Management, Customer Success, or Client Services
* Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
* Proven track record managing and growing B2B client relationships
* Strong relationship management and client communication skills
* Ability to manage multiple accounts in a fast-paced environment
* Commercial acumen with a focus on retention and expansion
* Strong problem-solving and proactive ownership mindset
* Experience with CRM systems (HubSpot preferred)
* Familiarity with payroll, global employment, or HR tech platforms is a plus
* Comfortable working with account data and reporting metrics
Preferred Qualifications
* Experience in high-growth SaaS or startup environments
* Exposure to global payroll, EOR, or cross-border employment models
* Multilingual capabilities
Account ManagerGloballi
Apply on Globalli (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
